Terms of Service

Effective Date: June 2025

These Terms of Service govern your use of the SpeechLab Toronto website and services. By accessing or using our services, you agree to comply with these terms.

1. Services Provided
SpeechLab Toronto offers speech therapy services to individuals seeking improvement in speech clarity, fluency, social communication, and more. Our services are provided through virtual sessions and assessments.

2. Client Responsibilities
By using our services, you agree to:

  • Provide accurate and complete information during assessments and therapy sessions

  • Follow through with home practice or exercises as advised by your therapist

  • Respect the appointment schedule and notify us of cancellations at least 4 hours in advance

3. Payment and Fees
Fees for our services are outlined on our website. Payments must be made promptly at the time of service via credit card. E-transfer is also accepted if arranged in advance. We provide receipts for insurance billing purposes.

4. Cancellation and No-Show Policy
Clients are required to provide at least 4 hours’ notice for any cancellations or changes to scheduled appointments. Sessions canceled outside of this notice period will incur a 50% fee.

5. Privacy and Confidentiality
Your personal information will be handled in accordance with our Privacy Policy, which is available on our website. We are committed to keeping your data private and secure.

6. Limitation of Liability
SpeechLab Toronto is not responsible for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services, including but not limited to therapy outcomes.

7. Modification of Services
We reserve the right to modify, suspend, or discontinue any part of our services without notice.

8. Termination of Services
We may terminate your access to our services at our discretion if you fail to comply with these Terms of Service.

9. Governing Law
These Terms of Service are governed by the laws of Ontario, Canada. Any disputes will be resolved in the applicable courts of Ontario.

10. Copyright and Intellectual Property

All content on the SpeechLab Toronto website is the intellectual property of SpeechLab Toronto, unless otherwise noted, and is protected by Canadian copyright law. Content may only be used for personal, non-commercial purposes. Reproduction, distribution, or modification without written permission is prohibited.

11. Contact Us
If you have any questions regarding these Terms of Service, please contact us at dain@speechlabtoronto.com.